For the maximum Medicare Rebate benefit, we require a referral from your general practitioner. This will need to be updated every 12 months (every 3 months if the referrer is a specialist). Having an updated referral also ensures your current general practitioner receives our ongoing medical reports and results.
We are also happy to see patients without a referral or Medicare card, including overseas visitors. However, you will not be able to claim back any Medicare Rebate for the services provided.
Yes. We understand that you may have a referral letter which your GP has addressed to another dermatology clinic.
You will be able to use this referral letter to see our dermatologists and to claim your full Medicare Rebate.
We send SMS reminders out 2 - 7 days prior to your appointment. Simply reply 'YES' to that SMS to confirm your appointment.
To cancel/reschedule appointments, please call our clinic. As a courtesy, please give 48 hours notice of cancellations so that your appointment slot may be then offered to another patient.
Please bring your doctors referral, Medicare Card and any relevant pathology/bloods/xray reports etc so that our reception staff can process these for your medical file. For new patients, please also bring your completed patient registration form, which can be downloaded here. Alternatively for NEW PATIENTS, please arrive 10 minutes earlier than your appointment time in order to complete paperwork.
We treat a wide range of skin conditions from newborns to the elderly.
- Skin checks, mole checks
- Skin cancer and melanoma surveillance and surgery (including flaps and grafts done on-site in our procedure rooms)
- Eczema, acute skin rashes, allergic skin reactions
- Psoriasis including biologic therapy treatment
- Urticaria (hives) including treatment with the latest in biologics for chronic spontaneous urticaria
- Vitiligo and other pigmentary issues
- Hair loss
- Nail conditions
- Warts and molluscum
- Oral mucosal conditions
- Genital dermatology
- Cosmetic dermatology concerns
Experience and specialisation are the key differences. Skin cancer clinics are usually run by non-skin specialist doctors. Hope Dermatology is run by dermatologists (Fellows of the Australasian College of Dermatologists) who have received rigorous and extensive, formal training in the diagnosis and management of all skin conditions including skin cancers. Our passionate dermatologists are experts in the early detection of skin cancers.
We are pleased to offer you a range of tailored cosmetic dermatology treatments which go hand-in-hand with our dermatologists' instructions. Our treatments include:
- Pigment and Vascular Laser
- Laser Genesis
- Medical-Grade Peels
- Skin Needling
- Dermal Filler
- Anti-wrinkle injections
- Injections to treat underarm sweating (partially rebatable under Medicare)
- Medical-grade skin care ranges
Please speak with our staff to arrange an appointment with our experienced cosmetics nurse.
Our doctors and cosmetic nurse will always formulate an individualised treatment plan for your skin. We stock a range of products from Ego/QV, La Roche Posay, Rationale, Dermaceuticals and O Cosmedics. Please speak with our cosmetics nurse or our friendly reception staff for more details on our skin care ranges.
For more information about cosmetic dermatology treatments, please click here.
We would recommend that bring pictures/lists of the skin products you are using on your face/body so that our cosmetics team can advise about which skin products/treatments would compliment your existing regime. Please let us know if you have had any allergies or skin sensitivity to certain products in the past. Also let us know what skin treatments you have had in the past such as peels, injectables or laser etc. Our cosmetics team will make a detailed assessment of skin and hence please arrive to your appointment without any makeup on.
When you make your initial booking, you will be informed of the consultation fee, including the out-pocket-fees after the Medicare rebate. Additional fees are applicable if procedures are performed (e.g. biopsies, injections, cryotherapy freezing or surgical excisions). Eligible pensioners have discounted rates applicable.
Veterans with DVA Gold or White card will be fully covered for all consultations and treatment/surgery.
Unfortunately, no. For Australian residents, legislation does not allow private health insurance providers to cover for medical services rendered outside the hospital setting.
If you are an overseas student/visitor without a valid Medicare card, your overseas private health insurance usually partially covers the cost of the consultation/procedure(s). After paying our clinic fees on the day of consultation, our receptionists will provide you with the receipt and you can submit this to your health insurance company. Generally, most overseas private health insurance companies will refund you back the same amount as the Medicare Rebate for people with a Medicare card. If there is any paperwork that requires our doctors signatures, please bring this to your visit for completion on the day.
Our purpose-built dermatology centre in South Melbourne provides state of the art facilities for non-hospital based dermatology procedures including
- advanced surgical procedures such as excisions with flap/graft repair
- cosmetic dermatology treatments including vascular and pigment laser, anti-wrinkle injections, dermal filler, medical grade-peels & skin needling
Some medical conditions may affect your surgery. Please inform your doctor if you have the following:
- Easy fainting
- Heart valve diseases.
- Recent joint replacement surgeries.
- Take regular blood thinner medications such as warfarin.
- History of antibiotic, anaesthetic or latex allergies.
- Take any supplements such as fish oil.
- Any significant medical history and regular medications
As all skin cancer surgeries are performed under local anaesthesia, there is no need to fast for the surgery. We encourage you to be well hydrated before your surgery.
Unless instructed by our dermalogy staff, there is no need to shave around the surgery site (as this increases the infection risk).
Most of the time, we will not request you to stop your blood thinning medication if you are taking this for medical purposes. We do advise that all non-essential supplements (such as fish oil, gingko) be ceased ideally 1 week prior to surgery.
As unexpected wound problems or bleeding may occur, we recommend that you organize suitable transport arrangement to take you home after surgery. We do not recommend driving yourself after surgery, especially if surgery involves the face, scalp, hands or legs.
All pathology results will be sent to our clinic for doctor review and also a copy of those results will typically be forwarded to your referring GP/specialist.
Blood tests/ X-rays results will usually take approximately 1-3 weeks for the results to come back to us. Our staff will contact you with any abnormal results.
When we perform any skin biopsies or surgery, any specimens that have been taken will be sent off for laboratory testing. The results typically take about 3 - 4 business days to come back to us. Scalp biopsy results for hair loss typically take longer as these need to be sent interstate to a specialist histopathologist and these results may be delayed until 3 weeks post biopsy. Typically, at the date of planned removal of sutures, pathology results will have been seen by our staff and the results will be discussed at that appointment.
Should you be concerned about your bloods/biopsy tests and have not heard from us, please contact our nursing staff for information.
We understand there are times when you miss your appointment due to emergencies/work/family obligations. However, if you are unable to keep your appointment we ask that you kindly provide us with 48 hours notice. Your courtesy will make it possible to offer your appointment to another patient. This is how we are able to keep our wait list times short for easy patient access.
If an appointment is not confirmed by 2:00pm on the day prior, we will offer your appointment to another patient.