Information current as of Thursday 9th July 2020
Q) I would like cosmetic treatments. What can you do?
A) As of 9th July 2020, in line with advice from the Chief Health officer, the Victorian Government has announced that Victoria is again in lockdown Stage 3. Unfortunately this means that once again we need to cease any cosmetic treatments. This decision means Hope Dermatology can now only remain open for dermatology appointments, not cosmetic treatments UNTIL FURTHER NOTICE. Our cosmetic team however, are still in clinic and on hand, so please do not hesitate to ring and speak with them regarding any skin concern/query you may have during this time.
We are open Monday - Friday 10am - 3pm, and we will be happy to send out any products you may wish to purchase over the phone or via email firstname.lastname@example.org. We will post direct to your home address.
We have our full range of Medical Grade skin care ranges including O-Cosmedics, Dermapen skin care range, Rationale (DOCTOR CODE is 13750-RA10) , O-Cosmedics 1SKIN Treatment Foundation and Tinted Luminising Drops, QV/Ego brands and La Roche Posay which our staff are happy to help you select. Take home skin peel packs and sunscreen and non-comedogenic skin care all available. Our cosmetics team are happy to help you on the phone to choose the right products for your skin! Just call us on (03) 9039 5644 for advice.
Full range Rationale skin care available in clinic
The ever-popular DP Dermaceuticals - Hyla Active + 3D masks - available in clinic now!
Information current as of Monday 1st June 2020
Q) Is the clinic open?
A) Yes! The clinic is open for your convenience Monday to Friday. Our phones are open 9.00am - 5.00pm Our email email@example.com is being attended to regularly and is also being checked on weekends too. Our full team of 5 dermatologists are available for both face-to-face consults and TeleDerm consults and our cosmetic team as of 9th July 2020 are also available for TeleCosmetic consults. Unfortunately our cosmetic team are unable to consult face to face during this Lockdown Stage 3. Our team are always happy to help with any skin care needs and purchases you may want to make over the phone. We are happy to send to you using your preferred courier or through Australia Post, Australia Wide.
Q) Is the UVB body and hand & foot cabinet still available?
A) Yes, we recognise that in periods of stress and with the cooler weather approaching Melbourne, skin conditions like psoriasis, eczema, vitiligo and hives may flare. Hence we are keeping out UVB machines running. UVB is available for use with limited hours Monday to Friday of 10 am - 3 pm with strict sanitation between patients is being implemented. With a valid Medicare card, each UVB machine treatment is bulk billed and hence there is no cost to you for using our machines.
Q) What skin conditions would be suitable for TeleHealth?
A) Acne, psoriasis, eczema including hand dermatitis, hives, new skin rashes, vitiligo, dry skin issues, nail conditions, repeat scripts
Q) What skin conditions are more suited for in clinic face-to-face consults?
A) skin cancer and melanoma checks, oral mucosa issues, genital issues, warts and molluscum, new hair loss patients, keloid scars
Q) How will my face-to-face consultation be booked?
A) When you call us on (03) 9039 5644 our admin staff will book you for a face-to-face consultation with one of our 5 dermatologists (male and female available). We are now booking longer slots for patients in order to ensure the room(s) are cleaned thoroughly between patients and to give our doctors time to don their PPE (personal protective equipment) and to ensure that patient contact in our wait rooms is minimised. If you are a new patient, when booking your appointment, our admin staff will take more details than normal over the phone. This is so on the day of your appointment you do not need to fill in a new patient registration form at the front reception desk.
- If you have traveled interstate recently even though currently there is no restriction or self quarantine in place for when you arrive back in Victoria (we would STRONGLY encourage you to let us know so that we can note this in your file and proceed with caution);
- If you have any of the following symptoms on the day of your appointment, we ask that you ring our clinic on 9039 5644 and reschedule your appointment to a later date. The symptoms would include - fever, cough, wheeze, trouble breathing, runny nose, headache, loss of taste/smell;
- If you have had any contact with COVID19 positive cases, please do not attend your appointment at this time.
Our staff may also ask you to email your referral through to firstname.lastname@example.org prior to your appointment. This is to avoid any paperwork having to be completed at front desk.
Most of the time, your referring doctor has already given us the referral electronically.
It is the patients responsibility to ensure a referral is valid and submitted to us. If we do not have a valid referral, then unfortunately we cannot claim the relevant rebate for you from Medicare.
We will ask that only you attend the consult and do not bring any family members etc unless absolutely needed.
Q) What can I expect as a patient when I arrive at Hope Dermatology for a face-to-face consultation?
A) We ask that you arrive for your appointment as close to the allocated time as possible. If you arrive too early it may mean that there are too many people in our waiting room area and you may be asked to wait outside for a short period of time until your appointment. When you come into the clinic we will ask you to immediately sanitise you hands at the reception desk with our HAND SANITISER. Then you can proceed to the wait room where you will wait for the dermatologist who will call you into the consulting room.
You will note that our reception area is now protected with screening. This is for your protection and protection of our staff. Please notice that our same friendly smiles are beaming at you through those reception safety screens. Rest assured, our friendly service has not changed! You will note that we have only 1-2 receptionists on front desk at a time. This is to adhere to social distancing principals. We have the rest of our staff working REMOTELY answering calls and managing the paperwork behind the scenes.
Q) How will the doctor manage my face-to-face consultation in this Covid19 situation?
A) Your doctor will be dressed in a particular way for face-to-face consults and this may include -
- surgical scrubs
- long sleeve surgical gown
- surgical mask
- goggles over glasses
- clear face shield
This is to ensure everyone's safety. Please be assured that all doctors are giving you a reassuring smile behind that mask!
The consult room will have been cleaned before you enter by the doctor themselves. The patient chair will be moved away from the doctors desk to adhere to social distance. History taking and examination and scripts etc will proceed as normal. If there needs to be any biopsies or surgery this will proceed as normal. If the proposed surgical procedure is deemed too risk for our dermatologists, then we are able to refer to our trusted lists of Mohs surgeons/plastic surgeons who are more than happy to take care of you. The room will be cleaned after you leave and our doctors will perform dictation to let your doctors know of your attendance. There may be a delay in non-urgent/routine correspondence back to your GP; thanks for your kind understanding with this.
Your doctor may have given you scripts/bloods. We would advise you to try and collect scripts and do bloods at time when there are LESS people at the pharmacy/blood collection centre and try your very best to adhere to social distance when you attend these places; for your own safety. Some pharmacies are offering a mail out service of medications and this could be a good option for you. Please perform due diligence.
Q) I have had bloods done. Now what?
A) Your doctor will arrange for a Telehealth consultation after the bloods are back to discuss results with you. At the time of paying for your face to face consultation the reception staff will ask you to sign a consent form for the dermatologist to conduct a telehealth consultation with you. This consent form will be scanned into your history.
Q) I have had a biopsy/surgery. Now what?
A) Results will be given on the day of removal of sutures. Should you wish for earlier results notification, then we can arrange a Telehealth consult for results.
Q) If I just need a script can I use this type of face-to-face consultation be used for this?
A) It would be preferable for a Telehealth consult unless there are reasons for face-to-face consult. Our admin staff can guide on on the phone to which consult is more appropriate for you.
Q) What happens after the face-to-face consult?
A) Please proceed down to reception as normal. Payment will be processed by card only please for infection control purposes. (Cash accepted in certain situations only). We will process your relevant medicare rebate and give you all relevant paperwork. We will then discuss with you about next appointments etc. You are welcome to sanitise your hands again before leaving the clinic.
Q) If I have more questions after the consult, what can I do?
A) Yes we understand that you may remember questions/concerns after the consult. We are happy for a Telehealth consultation to be used this way to answer any further questions. Please be aware however that we first need your written consent for one of our dermatologists to have a telehealth consultation with you. This consent can simply be given by you emailing email@example.com and giving your consent.
Q) I would like cosmetic treatments. What can you do?
A) As of 1st June 2020 the government have given the green light for cosmetic treatments to go ahead with caution. Please speak with one of our friendly reception staff who can assist you with an appointment. Please also note that as of 3rd June we are now open late every 2nd Wednesday night for cosmetic treatments.
A reminder also about our full range of Medical Grade skin care ranges including O-Cosmedics, Dermapen skin care range, Rationale (DOCTOR CODE is 13750-RA10) , O-Cosmedics 1SKIN Treatment Foundation and Tinted Luminising Drops, QV/Ego brands and La Roche Posay which our staff are happy to help you select. Take home skin peel packs and sunscreen and non-comedogenic skin care all available. Our cosmetics team are happy to help you on the phone to choose the right products for your skin! Just call us on (03) 9039 5644 for advice.
Full range Rationale available in clinic
The ever-popular DP Dermaceuticals - Hyla Active + 3D masks - available in clinic now.
FREQUENT QUESTIONS AND ANSWERS FOR TELEHEALTH CO-VID 19 - (current as of Monday 1st June 2020)
Q) I don’t understand Telehealth at all, how does it work?
A) Telehealth is the use of digital information and communication technologies, such as computers and mobile devices, to access health care services remotely and manage patient health care. Its typically used in rural or isolated communities, however in light of novel Coronavirus (Covid-19) pandemic, we are now offering this service to our patients. Face time or Skype or Whatsapp video calls would be used and in some cases it may be just be an over the phone consultation. Our main priority at this stage is to be able to continue to treat patients, whilst working together with them and making sure we look after each other and ease the healthcare burden from GPs and emergency departments.
Q) How should I self take photos to be uploaded to my medical file before the TeleDerm consult?
A) It is great to have photos of the rash/lesion before the consult so our dermatologists can have good understanding of the type of rash and the extent of it. There is a great video demonstration by a fellow South Australian dermatologist Dr Karen Koh - HERE about how to take the correct type of photos.
Q) If I am an older person who doesn’t use Skype or Face time, how does this consultation work? What form of technology needs to be used?
A) It doesn’t matter at all as long as you have a mobile preferably but even if you just have a land line, we can still achieve a successful Telehealth consultation with you
Q) Do I have to be in Melbourne / Victoria to have access to this type of consultation?
A) NO. **** This telehealth service is available COUNTRY WIDE and is open to any person in Australia.**** We welcome referrals from all states to ease the burden on GPs, other specialists and emergency departments. We particularly see a lot of our rural/country patients taking up the offer of TeleHealth consults.
Q) I am a NEW patient. Can I still use TeleHealth?
A) Yes we welcome new referrals. Our staff are on standby and ready to help you decide if a TeleHealth consultation is right for you.
Q) Will the clinic still be “open” during this time for phone calls and emails if I have a query or concern about anything?
A) Yes, our clinic is currently still physically OPEN and we are still performing face-to-face consults with our dermatology patients. We do want to adhere to "social distancing" and hence the reason to move the bulk of our consults to TeleHealth. This means our clinic is then physically more available and SAFER for our urgent patients who need a face-to-face consultation or those patients who we think cannot have a successful Telehealth consult. Yes our clinic will still be taking phone calls and receiving emails and corresponding back to your referring doctors as per usual. Please feel free to call (03) 9039 5644 or email your enquiries to firstname.lastname@example.org.
Please see the following:
MONDAY – FRIDAY 9.00 – 5.00 pm for phone calls and email enquiries
SATURDAY – SUNDAY – email to reception and we can triage and consider performing TeleHealth consult at a suitable time, and even on the weekends if urgent.
Q) Am I able to claim this Telehealth consultation through medicare or my private health insurance?
A) Even in a face-to-face consultation in clinic, unfortunately none of the private health insurance companies cover you for a specialist visit unless you are an overseas student/overseas visitor with private insurance. In regards to claiming a rebate back from Medicare for your Telehealth consult, as long as you have a current referral from your GP and you are a Medicare Card Holder, then you can claim your consultation and receive a rebate. The cost of a face to face or telehealth consultation remains the same and your OUT OF POCKET fee would be the same.
Q) Do I need a referral if I am not able to claim on medicare?
A) No you don’t necessarily need a referral for this telehealth consultation but it is always good practice to seek a referral so our dermatologists know your complete medical history including medications and allergies. A suitable way to have this GP referral is via a Telehealth consult with your GP. Once we have a referral, our dermatologists will write a letter back to your GP informing them of your attendance outcome with us. You will not be able to claim through Medicare without a current referral from your GP.
Q) Does the Dermatologist who would be doing this telehealth consultation typically work in your clinic?
A) YES, the dermatologist who will be attending this telehealth consultation with you is a dermatologist normally working in the clinic for Hope Dermatology. We encourage you to view our website on staff information to view the profiles of Dr Hope Dinh, Dr Sarah Hannam, Dr Sarah Shen, Dr Joy Yee and Dr Aaron Robinson. Either one of these dermatologists would be consulting you through out the telehealth consultation.
Q) Are you able to consult for all skin issues/concerns using the TeleHealth system?
A) Our dermatologists can treat and address an extensive range of skin concerns using the telehealth consultations. There will be some issues which are not suitable for Telehealth such as general and routine skin checks, for example. If you are worried about a particular lesion being melanoma in particular, this could potentially still be available as a Telehealth consult (for the purposes of medical triage). We are still currently physically OPEN for urgent face-to-face consults. A dermatologist may also be able to just give you peace of mind over a consultation.
Q) If at the end of the consultation I needed a script or a pathology request form how will I receive these?
A) Our reception staff will fax your script to the chemist of your choice and then send the original to the chemist for you. You then only need to present to your nominated chemist for collection of script(s).
If the dermatologist requires you to have a blood test, a pathology request will be forwarded to you.
Q) What if after the consult, I would like to pick up my script from a different chemist?
A) You just need to ring our clinic on (03) 9039 5644 and give the details of the new chemist and the reception staff will be more than happy to re-fax the script to that chemist of your choice.
Q) How will the dermatologist confirm that it is truly me when they ring me for the consultation?
A) The dermatologist will ask for 3 points of identification from you to ensure you are definitely the patient
Q) Will my referring/usual General Practitioner be aware of my telehealth consultation?
A) Yes definitely. The consultation will be no different for our dermatologists; they still have complete access to our database and software and therefore will be writing up notes as they would if you were in the consulting room with you. They will then be dictating a letter back to your referring or usual General practitioner and informing them of the outcome of your consultation. For non urgent letters back to your usual doctor there may be a delay in correspondence. For urgent letters, these will be typed immediately and sent to relevant doctors etc.
Q) What times or days do you have available for this type of consultation?
A) Due to the high demand for these types of appointments at the moment due to the current pandemic we are offering telehealth consultations during business hours, after hours and over the weekend including Sunday. Please let reception know your preference.
Q) If I just need a script can I use this type of consultation for this?
A) Yes. We are happy for TeleHealth to be used this way.
Q) If I just need my blood tests results, can TeleHealth be suitable for this?
A) Yes. We TeleHealth is a good solution for this.
For urgent appointments, please call our clinic directly on (03) 9039 5644 or ask your GP to contact us and we will see you ASAP
We currently have a short wait list and have capacity to see patients urgently
Yes. We understand that you may have a referral letter which your GP has addressed to another dermatology clinic.
You will be able to use this referral letter to see our dermatologists and to claim your applicable Medicare Rebate.
We send SMS reminders out 2 - 7 days prior to your appointment. Simply reply 'YES' to that SMS to confirm your appointment.
To cancel/reschedule appointments, please call our clinic. As a courtesy, please give 48 hours notice of cancellations so that your appointment slot may be then offered to another patient.
Please bring your doctors referral, Medicare Card and any relevant pathology/bloods/xray reports etc so that our reception staff can process these for your medical file. For new patients, please also bring your completed patient registration form, which can be downloaded here. Alternatively for NEW PATIENTS, please arrive 10 minutes earlier than your appointment time in order to complete paperwork.
At the first appointment, we will take a thorough history and go through all your skin products (including hair care, perfumes, nail polishes etc). It is important you bring all the products you are using to the appointment. If you cannot bring all your products, then take photos of the products (including clear photos of the detailed ingredient lists). If you no longer have the full ingredient list on a particular product, then we will be able to source the ingredient list for you. It is important to recall all products you may be using for hobbies/work (as these products can transfer to the rest of your skin and potentially be a cause of allergic contact dermatitis eg. wet wipes with baby care, glues with renovating and hobbies, nail polish etc).
After our dermatologists have established that you need patch testing, we will make up and order the relevant patches, which can take 1 week to be ready.
Then you will have an appointment with our nurse for patch application to the back area. We will then make another appointment for 2 days time to remove the patches and perform the initial interpretation to see if there are any patches which show a reaction.
Then another 2 days after, there is the final appointment for the final reading of the patches to ascertain if there is any delayed reaction. At this final appointment, your dermatologist will give you the full results and interpretation of the patch testing and formalise an individualised treatment plan for managing your skin condition.
Yes we do! Our staff can assist you in English, Vietnamese, Italian (reception staff), French (reception staff), Mandarin and Shanghaiese dialect. Please inform our staff at the time of booking our appointment for your language preference, so we can book the appointment with the appropriate dermatologist.
We treat a wide range of skin conditions from newborns to the elderly.
- Skin checks, mole checks
- Skin cancer and melanoma surveillance and surgery (including flaps and grafts done on-site in our procedure rooms)
- Eczema, acute skin rashes, allergic skin reactions
- Psoriasis including biologic therapy treatment
- Urticaria (hives) including treatment with the latest in biologics for chronic spontaneous urticaria
- Vitiligo and other pigmentary issues
- Warts, molluscum
- Acute rashes including patch testing for allergies
- Hair loss
- Nail conditions
- Warts and molluscum
- Oral mucosal conditions
- Genital dermatology
- Cosmetic dermatology concerns including medical grade skin care, laser rejuvenation, anti-ageing injectables, scar reduction treatments
Experience and specialisation are the key differences. Skin cancer clinics are usually run by non-skin specialist doctors. Hope Dermatology is run by dermatologists (Fellows of the Australasian College of Dermatologists) who have received rigorous and extensive, formal training in the diagnosis and management of all skin conditions including skin cancers. Our passionate dermatologists are experts in the early detection of skin cancers.
We are pleased to offer you a range of tailored cosmetic dermatology treatments which go hand-in-hand with our dermatologists' instructions. Our treatments include:
- Pigment and Vascular Laser
- Laser Genesis
- Medical-Grade Peels
- Skin Needling
- Dermal Filler
- Anti-wrinkle injections
- Injections to treat underarm sweating (partially rebatable under Medicare)
- Medical-grade skin care ranges
- Ultraformer III treatments
- LPL - LED light treatments
Please speak with our staff to arrange an appointment with our experienced dermal clinician and cosmetics nurse - PLEASE NOTE ..AS OF 9TH JULY THESE SERVICES ARE UNAVAILABLE DUE TO VICTORIA IN LOCKDOWN STAGE 3.
Our doctors and cosmetic nurse will always formulate an individualised treatment plan for your skin. We stock a range of products from Ego/QV, La Roche Posay, Rationale (online Doctor code 13750-RA10), Dermaceuticals and O Cosmedics. Please speak with our cosmetics nurse or our friendly reception staff for more details on our skin care ranges.
For more information about cosmetic dermatology treatments, please click here.
Please ensure that you bring pictures/lists of the skin products you are using on your face/body so that our cosmetics team can advise about which skin products/treatments would compliment your existing regime. Please let us know if you have had any allergies or skin sensitivity to certain products in the past. Also let us know what skin treatments you have had in the past such as peels, injectables or laser etc. Our cosmetics team will make a detailed assessment of skin and hence please arrive to your appointment without any makeup on.
Cosmetic injectables are performed by our highly skilled nurses and dermatologists. Ms Kristie Phillips, Dr Hope Dinh and Dr Sarah Hannam. For cosmetic appointments please contact reception. We have limited and very popular after hours slots for cosmetic injectables with Dr Hope Dinh.
When you make your initial booking, you will be informed of the dermatologist consultation fee, including the out-pocket-fees after the Medicare rebate. Additional fees are applicable if procedures are performed (e.g. biopsies, injections, cryotherapy freezing or surgical excisions). Please note that reception staff can give you an estimate of what additional fees may be and Medicare rebates but please be aware this is NOT a quote and may vary depending on what is being performed by the dermatologist on the day. Reception staff will not not know the full extent of your procedures and therefore are unable to give quotes. If you have any further queries regarding this matter, please ask to speak to the Practice Manager. Eligible pensioners have discounted rates applicable.
Veterans with DVA Gold or White card will be fully covered for all consultations and treatment/surgery.
To book an appointment with our nurse/dermal clinician for a skin care consultation call the practice on (03) 9039 5644. Cosmetic consultations are approximately 45 minutes in duration and there is a fee of $50.00 + GST = $55. This cosmetic fee is redeemable on any Rationale, La Roche Posay, Ocosmedics, or DP Dermaceuticals product (must be bought on the day), or cosmetic treatment booked either on the day or within 3 months of the appointment.
Unfortunately, no. For Australian residents, legislation does not allow private health insurance providers to cover for medical services rendered outside the hospital setting.
If you are an overseas student/visitor without a valid Medicare card, your overseas private health insurance usually partially covers the cost of the consultation/procedure(s). After paying our clinic fees on the day of consultation, our receptionists will provide you with the receipt and you can submit this to your health insurance company. Generally, most overseas private health insurance companies will refund you back the same amount as the Medicare Rebate for people with a Medicare card. If there is any paperwork that requires our doctors signatures, please bring this to your visit for completion on the day.
Our purpose-built dermatology centre in South Melbourne provides state of the art facilities for non-hospital based dermatology procedures including
- advanced surgical procedures such as excisions with flap/graft repair
- cosmetic dermatology treatments including vascular and pigment laser, anti-wrinkle injections, dermal filler, medical grade-peels & skin needling
Some medical conditions may affect your surgery. Please inform your doctor if you have the following:
- Easy fainting
- Heart valve diseases.
- Recent joint replacement surgeries.
- Take regular blood thinner medications such as warfarin.
- History of antibiotic, anaesthetic or latex allergies.
- Take any supplements such as fish oil.
- Any significant medical history and regular medications
As all skin cancer surgeries are performed under local anaesthesia, there is no need to fast for the surgery. We encourage you to be well hydrated before your surgery.
Unless instructed by our dermalogy staff, there is no need to shave around the surgery site (as this increases the infection risk).
Most of the time, we will not request you to stop your blood thinning medication if you are taking this for medical purposes. We do advise that all non-essential supplements (such as fish oil, gingko) be ceased ideally 1 week prior to surgery.
As unexpected wound problems or bleeding may occur, we recommend that you organize suitable transport arrangement to take you home after surgery. We do not recommend driving yourself after surgery, especially if surgery involves the face, scalp, hands or legs.
All pathology results will be sent to our clinic for doctor review and also a copy of those results will typically be forwarded to your referring GP/specialist.
Blood tests/ X-rays results will usually take approximately 1-3 weeks for the results to come back to us. Our staff will contact you with any abnormal results.
When we perform any skin biopsies or surgery, any specimens that have been taken will be sent off for laboratory testing. The results typically take about 3 - 4 business days to come back to us. Scalp biopsy results for hair loss typically take longer as these need to be sent interstate to a specialist histopathologist and these results may be delayed until 3 weeks post biopsy. Typically, at the date of planned removal of sutures, pathology results will have been seen by our staff and the results will be discussed at that appointment.
Should you be concerned about your bloods/biopsy tests and have not heard from us, please contact our nursing staff for information.
We understand there are times when you miss your appointment due to emergencies/work/family obligations. However, if you are unable to keep your appointment we ask that you kindly provide us with 48 hours notice. Your courtesy will make it possible to offer your appointment to another patient. This is how we are able to keep our wait list times short for easy patient access.
If an appointment is not confirmed by 2:00pm on the day prior, we will offer your appointment to another patient.