How do I make an urgent appointment?
For urgent appointments, please call our clinic directly on (03) 9039 5644 or ask your GP to contact us and we can see you within 1-2 days. We currently have a short wait list and can see patients within 2-3 weeks.
Do I need a referral?

For the maximum Medicare Rebate benefit, we require a referral from your general practitioner. This will need to be updated every 12 months (every 3 months if the referrer is a specialist). Having an updated referral also ensures your current general practitioner receives our ongoing medical reports and results.

We are also happy to see patients without a referral or Medicare card, including overseas visitors. However, you will not be able to claim back any Medicare Rebate for the services provided.

Do you accept referral letters that are not addressed to your clinic?

Yes. We understand that you may have a referral letter which your GP has addressed to another dermatology clinic.

You will be able to use this referral letter to see our dermatologists and to claim your full Medicare Rebate.

How do I confirm my appointment?

We send SMS reminders out 2 - 7 days prior to your appointment. Simply reply 'YES' to that SMS to confirm your appointment.

To cancel/reschedule appointments, please call our clinic. As a courtesy, please give 48 hours notice of cancellations so that your appointment slot may be then offered to another patient.

What do I need to bring to my appointment?

Please bring your doctors referral, Medicare Card and any relevant pathology/bloods/xray reports etc so that our reception staff can process these for your medical file. For new patients, please also bring your completed patient registration form, which can be downloaded here. Alternatively for NEW PATIENTS, please arrive 10 minutes earlier than your appointment time in order to complete paperwork.

Do you speak other languages?
Yes we do! Our staff can assist you in English, Vietnamese, Italian, French, Mandarin and Shanghaiese dialect. Please inform our staff at the time of booking our appointment for your language preference, so we can book the appointment with the appropriate dermatologist. Dr Hope Dinh speaks Vietnamese and Dr Sarah Shen speaks Mandarin and Shanghaiese dialect.
What conditions do you treat at Hope Dermatology?

We treat a wide range of skin conditions from newborns to the elderly. 

  • Skin checks, mole checks
  • Skin cancer and melanoma surveillance and surgery (including flaps and grafts done on-site in our procedure rooms)
  • Acne 
  • Eczema, acute skin rashes, allergic skin reactions 
  • Psoriasis including biologic therapy treatment
  • Urticaria (hives) including treatment with the latest in biologics for chronic spontaneous urticaria
  • Vitiligo and other pigmentary issues 
  • Birthmarks
  • Hair loss 
  • Nail conditions 
  • Warts and molluscum
  • Oral mucosal conditions 
  • Genital dermatology
  • Cosmetic dermatology concerns
How does Hope Dermatology differ from skin cancer clinics?

Experience and specialisation are the key differences. Skin cancer clinics are usually run by non-skin specialist doctors. Hope Dermatology is run by dermatologists (Fellows of the Australasian College of Dermatologists) who have received rigorous and extensive, formal training in the diagnosis and management of all skin conditions including skin cancers. Our passionate dermatologists are experts in the early detection of skin cancers. 

What cosmetic treatments do you offer?

We are pleased to offer you a range of tailored cosmetic dermatology treatments which go hand-in-hand with our dermatologists' instructions. Our treatments include:

  • Pigment and Vascular Laser
  • Laser Genesis 
  • Medical-Grade Peels
  • Skin Needling 
  • Dermal Filler
  • Anti-wrinkle injections
  • Injections to treat underarm sweating (partially rebatable under Medicare)
  • Medical-grade skin care ranges

Please speak with our staff to arrange an appointment with our experienced cosmetics nurse

Which skin care ranges do your doctors recommend?

Our doctors and cosmetic nurse will always formulate an individualised treatment plan for your skin. We stock a range of products from Ego/QV, La Roche PosayRationale, Dermaceuticals and O Cosmedics. Please speak with our cosmetics nurse or our friendly reception staff for more details on our skin care ranges. 

For more information about cosmetic dermatology treatments, please click here.

What do I need do for my complimentary cosmetics nurse consult?

We would recommend that bring pictures/lists of the skin products you are using on your face/body so that our cosmetics team can advise about which skin products/treatments would compliment your existing regime. Please let us know if you have had any allergies or skin sensitivity to certain products in the past. Also let us know what skin treatments you have had in the past such as peels, injectables or laser etc. Our cosmetics team will make a detailed assessment of skin and hence please arrive to your appointment without any makeup on.

What are the fees?

When you make your initial booking, you will be informed of the consultation fee, including the out-pocket-fees after the Medicare rebate. Additional fees are applicable if procedures are performed (e.g. biopsies, injections, cryotherapy freezing or surgical excisions). Eligible pensioners have discounted rates applicable.

Veterans with DVA Gold or White card will be fully covered for all consultations and treatment/surgery.

Can I claim on my private health insurance?

Unfortunately, no. For Australian residents, legislation does not allow private health insurance providers to cover for medical services rendered outside the hospital setting.  

What if I'm an overseas student/visitor without a Medicare Card?

If you are an overseas student/visitor without a valid Medicare card, your overseas private health insurance usually partially covers the cost of the consultation/procedure(s). After paying our clinic fees on the day of consultation, our receptionists will provide you with the receipt and you can submit this to your health insurance company. Generally, most overseas private health insurance companies will refund you back the same amount as the Medicare Rebate for people with a Medicare card. If there is any paperwork that requires our doctors signatures, please bring this to your visit for completion on the day.

Where are the consulting rooms located?
Our brand new, modern rooms are located at 230 York Street, South Melbourne Vic 3205. With a spacious fit-out of 8 consulting/procedural rooms, we are proud to service our patients and clients with the latest in dermatology equipment for medical, surgical and cosmetic dermatology issues. We are close to the iconic South Melbourne Market and surrounding suburbs of Port Melbourne, Albert Park, South Yarra, Melbourne CBD and Southbank. We are easily serviced by the number 96 Tram from the Melbourne CBD and also trams along Clarendon Street, South Melbourne. We are also close to the M1 freeway entrance, providing easy access for patients from peripheral suburbs or rural areas. There is ample un-metered parking available on the street. Otherwise on market days (Wednesdays and Fridays) you can park at the South Melbourne Market without charge for 2 hours (and perhaps enjoy the market after your appointment with us!).
Where would my surgical procedure be performed?

Our purpose-built dermatology centre in South Melbourne provides state of the art facilities for non-hospital based dermatology procedures including

  • biopsies 
  • curettage
  • electrocautery
  • cryotherapy
  • excisions
  • advanced surgical procedures such as excisions with flap/graft repair
  • cosmetic dermatology treatments including vascular and pigment laser, anti-wrinkle injections, dermal filler, medical grade-peels & skin needling
Preparing for Your Surgery

Some medical conditions may affect your surgery. Please inform your doctor if you have the following:

  • Easy fainting
  • Pacemaker
  • Heart valve diseases.
  • Recent joint replacement surgeries.
  • Take regular blood thinner medications such as warfarin.
  • History of antibiotic, anaesthetic or latex allergies.
  • Take any supplements such as fish oil.
  • Any significant medical history and regular medications

As all skin cancer surgeries are performed under local anaesthesia, there is no need to fast for the surgery. We encourage you to be well hydrated before your surgery. 

Unless instructed by our dermalogy staff, there is no need to shave around the surgery site (as this increases the infection risk).

Most of the time, we will not request you to stop your blood thinning medication if you are taking this for medical purposes. We do advise that all non-essential supplements (such as fish oil, gingko) be ceased ideally 1 week prior to surgery.

As unexpected wound problems or bleeding may occur, we recommend that you organize suitable transport arrangement to take you home after surgery. We do not recommend driving yourself after surgery, especially if surgery involves the face, scalp, hands or legs.

How will I be informed of my results - blood tests/biopsies/surgery etc?

All pathology results will be sent to our clinic for doctor review and also a copy of those results will typically be forwarded to your referring GP/specialist. 

Blood tests/ X-rays results will usually take approximately 1-3 weeks for the results to come back to us. Our staff will contact you with any abnormal results. 

When we perform any skin biopsies or surgery, any specimens that have been taken will be sent off for laboratory testing. The results typically take about 3 - 4 business days to come back to us. Scalp biopsy results for hair loss typically take longer as these need to be sent interstate to a specialist histopathologist and these results may be delayed until 3 weeks post biopsy. Typically, at the date of planned removal of sutures, pathology results will have been seen by our staff and the results will be discussed at that appointment. 

Should you be concerned about your bloods/biopsy tests and have not heard from us, please contact our nursing staff for information. 

Cancellation/No-Show Policy

We understand there are times when you miss your appointment due to emergencies/work/family obligations.  However, if you are unable to keep your appointment we ask that you kindly provide us with 48 hours notice. Your courtesy will make it possible to offer your appointment to another patient. This is how we are able to keep our wait list times short for easy patient access.

If an appointment is not confirmed by 2:00pm on the day prior, we will offer your appointment to another patient. 

Privacy Policy

It is important we collect and store your medical information in a secure manner. Our practice has developed a Privacy Policy. Please click here if you wish to understand more.